Contact Pharmry

Tell us what you need and we will get back to you by email. We cannot answer medical questions: please do not send health details, and in an emergency call 911.

How can we help?

General support

Have a question about how Pharmry works, a page that does not load properly or a suggestion for a place we should cover? Choose "General support" in the form below.

Please note that we cannot answer questions about appointments, treatments, prices, insurance or medical records, because we are not a healthcare provider and we do not have access to any of them. For those, contact the place directly using the phone number on its page.

Business listing updates

Business owners and managers can ask us to update the information on their page: the address, opening hours, phone number, website, photos, services or the description of the place. Choose "Business listing update" and include:

  • the link to your page on Pharmry;
  • what should change, and the new information;
  • where we can confirm it, such as your official website or business profile.

To add a place that is not listed yet, please use the Add Your Business form, which asks for the details we need to review it.

Report incorrect information

Visitors help us keep the guide accurate. If you notice a wrong address or phone number, a business that has closed or moved, or two pages for the same place, choose "Report incorrect information" and tell us the page and what you saw. A link that confirms the change helps us act faster. We check reports before we update a page.

Claim a business

If you own or manage a place that already has a page, you can claim it. A claimed page lets us know who to contact about updates. Choose "Claim a business" and send us a way to confirm your role, for example:

  • an email sent from your business's official email address or domain;
  • a link to the business's official website that shows your contact details;
  • a business license or similar document in the business's name.

We use this information only to verify your claim.

Partnerships

For content partnerships or business development, choose "Partnerships" or write to [email protected] with a short description of your idea and your organization. Partnerships do not change how ratings and reviews are shown on a place page.

Choose "Privacy or legal request" to ask for access to, correction of or deletion of your personal data, to object to how it is used, to request the removal of content or to report a copyright or trademark issue. Please include:

  • your name and the email address you used with us, if any;
  • the page or content concerned;
  • what you are asking for and, for a copyright or trademark issue, a description of your rights.

We may ask you to confirm your identity before acting on a data request. Our privacy policy and terms of use explain these processes in more detail.

How to get a faster answer

  • Choose the topic that matches your request.
  • Include the link to the page concerned when your message is about a place in the guide.
  • Use an email address you check regularly; we reply by email only.
  • Send one message per request.

Our details

Send us a message

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Common questions

Can you help me with a medical question?

No. We are a directory, not a healthcare provider. Please talk to a qualified professional, and in an emergency call 911. If you or someone you know is in crisis, you can call or text 988 in the United States.

Can you book an appointment for me or tell me if a doctor takes my insurance?

No. We do not have access to providers' calendars or insurance networks. Contact the place directly using the details on its page.

How long does it take to update a page?

Once we have checked a change, it is published the next time the guide is updated. Changes we can confirm from an official source, such as a business's website, are the quickest to process.

Can you remove a negative review or change a rating?

Ratings and review summaries reflect public reviews and cannot be bought. If something on a page contains personal data, abusive language or false statements about you, tell us and we will look at it.

Can I suggest a place that is not my business?

Yes. Tell us the name and the location of the place. We review suggestions against the same criteria as business requests.

Do you have a phone line?

We handle all requests in writing, through the form below or by email, so that there is a record of every request.