Patient Advocate in Des Moines

Full-time @CommonSpirit Health in Administrative and Clerical , in Patient Experience
  • Des Moines, Iowa View on Map
  • Apply Before : January 25, 2023

Job Description

Join largest Catholic health system, and the second-largest nonprofit hospital chain CommonSpirit Health as Patient Advocate in Des Moines Iowa at MercyOne Des Moines Medical Center. Read role and responsibility to apply Administrative and Clerical jobs nearby in Des Moines.


Position : Patient Advocate

Location :  Des Moines, Iowa

Job Type : Full-time

Employer : MercyOne Des Moines Medical Center

Category: Administrative and Clerical

Department: Patient Experience

Working Shift : Shift Day

Is Remote : No


Job details:

MercyOne Central Iowa operates four not-for-profit Catholic medical centers in Des Moines West Des Moines Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care pediatric internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893 MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state with more than 7000 employees and a medical staff of more than 1000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost not-for-profit Catholic health organizations. MercyOne has more than 20000 colleagues in Iowa and surrounding states.
GENERAL SUMMARY:This position serves as the recipient of patient and family complaints by various methods, and coordinates the investigation and resolution process until closure.  Serves as a consulting resource to hospital and medical staff on matters related to the patient’s Mercy experience.  Supplies data summary regarding the patient experience and provides areas of opportunity for improvement.ESSENTIAL FUNCTIONS:Serves as the Patient Advocate for the Mercy organization. Receives patient and family complaints, coordinates the investigation and facilitates problem resolution.Assembles, communicates and distributes timely complaint/grievance and reporting information to appropriate individuals. Communicates with patients and families timely regarding complaint resolutions. Maintains records of complaints, documentation and resolutions.Maintains accuracy with data input and management.Assists with review and analysis of reports such as patient satisfaction and HCAHPs as requested. Develops a summary of findings and provides the summary to the appropriate individuals in the organization as requested. Possesses knowledge of medical procedures and practices relating to patient care and utilization of hospital services and demonstrates a clear understanding.Communicates effectively and tactfully with the medical staff, leadership, risk management, hospital personnel, patients, families and others. Possesses a good understanding of performance improvement, patient satisfaction and the Mercy Experience. Assists departments in identifying opportunities to improve performance to eliminate future patient or family complaints. Works collaboratively and promotes patient satisfaction and the Mercy Experience.Represents patient concerns at Grievance Committee meetings monthly. Serves on the Patient Family Advisory Council.Retrieves medical records as needed.MARGINAL FUNCTIONS:Assists with projects and initiatives.Completes other assigned tasks and responsibilities as needed.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Possession of a current or compact state license as a registered nurse issued/defined by the State of Iowa.Bachelor’s degree preferred.Minimum five (5) years health care experience.Strong oral and written communication skills


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