Desk Operations Specialist – On Demand Scheduler Part Time in Jacksonville

Part-time @Mayo Clinic in Office of Access Management
  • Jacksonville, Florida View on Map
  • Apply Before : January 7, 2023

Job Description

Looking to join family of clinics, hospitals and other health care facilities in Jacksonville? Mayo Clinic is hiring Part-Time Desk Operations Specialist – On Demand Scheduler Part Time in Jacksonville Florida to provide an unparalleled experience as the most trusted partner for health care.


Job Title : Desk Operations Specialist – On Demand Scheduler Part Time

Location : Jacksonville, Florida

Job Type : Part-Time

Category: Office of Access Management

Job ID: 193109BR


Job Details :

Why Mayo Clinic
Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
Facilitates scheduling and rescheduling of patient visits and coordinates complex appointment schedules within multiple medical specialty practices. Serves as a direct contact and resource to the patient and medical care teams. Obtains or verifies patient demographics, medical insurance information, processes financial screenings and reviews appointment preparation instructions with the patient. Proficiently and professionally communicates and operates through multiple communication avenues including electronically and verbally and must consistently meet or exceed service level standards. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Skillfully navigates through multiple electronic applications, devices, and medical equipment. Examples include, but not limited to, electronic medical record, electronic applications, iPad/tablets, and assisting patients in using Kiosks. Independently identifies opportunities for improvement and offers creative solutions. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs. Accuracy and thoroughness in all patient-related activities including electronic communication, is critical.

High school diploma or GED and one year of customer service experience required, such as administrative, physician’s office, appointment scheduler or retail/service industry. Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.

Additional qualifications
Associate Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

Exemption status

Compensation Detail
$16.29 – $21.68 / hour

Benefits eligible

Part Time

Hours / Pay period

Schedule details
This is a flexible part time position with a shift minimum of 5 hours per week allowing up to 20 hours per week. Shifts are available Monday through Friday beginning as early as 8:00 am EST with the latest shift ending at 7:00 pm EST. Candidates must be flexible with the ability to work a minimum of 5 hours per week. You will have the ability to self-assign shifts based on practice needs as outlined by leadership.

Weekend schedule
Weekend shifts are available 10:00 am – 3:00 pm EST after a successful training period to manage volumes and meet the needs of our patients.


International Assignment

Site description
Jacksonville is the largest City : in area in the continental United States. A beautiful coastal Florida City : that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The “River City : by the Sea” has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City : has to offer!

Tonya Calabro

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.


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