IT Workstation Technician in Scottsdale

Full-time @Mayo Clinic in Mayo Clinic
  • Scottsdale, Arizona View on Map
  • Apply Before : April 5, 2023

Job Description

Looking to join family of clinics, hospitals and other health care facilities in Scottsdale? Mayo Clinic is hiring Full-Time IT Workstation Technician in Scottsdale Arizona to provide an unparalleled experience as the most trusted partner for health care.


Job Title : IT Workstation Technician

Location : Scottsdale, Arizona

Job Type : Full-Time

Category: Mayo Clinic

Job ID: 192960BR


Job Details :

Be challenged to deliver innovative solutions that will change health care.

City : Scottsdale
State : Arizona
Department : Information Technology

Why Mayo Clinic
Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.

Ensure equipment is labeled according to Mayo specifications.

Researches, verifies, and documents device specifications according to purchase order and Mayo standards.

Works in conjunction with service and business units to relocate equipment as requested by departments.

Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.

Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.)

Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.

Maintain inventory of supplies and equipment necessary to complete installations or repair requests.

Collaborate with other IT Infrastructure areas to manage parts inventory.

Evaluates and processes equipment according to IT Security policy and guidelines.

May require overtime and on-call participation.

High School Diploma and 2 years professional customer service experience supporting PC, Macintosh, desktop computing hardware and peripheral equipment – skills must include knowledge of Operating Systems and configuration, hardware configuration and software installation.

OR Associates degree OR two years Technical School training in Computers, Technology, Electronics or a related field.

Additional qualifications
Incumbents will possess good organizational skills as well as good written and oral communication skills.

Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work

as a collaborative team member.

Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.

Possess flexibility with workloads to accommodate special projects or requests and high priority orders.

Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).

Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.

Must be able to lift seventy five pounds or more.

Must be able to distinguish colors.

License or certification
Valid Arizona driver’s license and a satisfactory motor vehicle record

Exemption status

Compensation Detail
$24.13 – $32.59 / hour

Benefits eligible

Full Time

Hours / Pay period

Schedule details
Monday – Friday, 8 hours per day between the hours of (6AM and 6PM), occasional overtime.

Weekend schedule
Rotating weekend on -call, about every 6-8 weeks

International Assignment

Site description
Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic’s campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the sixth largest City : in the nation, this sunny “desert metropolis” offers the amenities of a big City : in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The City : ‘s more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region’s desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

Shelly Weir

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.


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