IT Workstation Technician in Rochester

Full-time @Mayo Clinic in Mayo Clinic
  • Rochester, Minnesota View on Map
  • Apply Before : January 7, 2023

Job Description

Looking to join family of clinics, hospitals and other health care facilities in Rochester? Mayo Clinic is hiring Full-Time IT Workstation Technician in Rochester Minnesota to provide an unparalleled experience as the most trusted partner for health care.

 

Job Title : IT Workstation Technician

Location : Rochester, Minnesota

Job Type : Full-Time

Category: Mayo Clinic

Job ID: 192952BR

 

Job Details :

Be challenged to deliver innovative solutions that will change health care.

City : Rochester
State : Minnesota
Department : Information Technology

Description:
Why Mayo Clinic
Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed. Ensure equipment is labeled according to Mayo specifications. Researches, verifies, and documents device specifications according to purchase order and Mayo standards. Works in conjunction with service and business units to relocate equipment as requested by departments. Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests. Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.

Maintain inventory of supplies and equipment necessary to complete installations or repair requests.

Collaborate with other IT Infrastructure areas to manage parts inventory. Evaluates and processes equipment according to IT Security policy and guidelines. May require overtime and on-call participation.

Qualifications
High School Diploma and 2 years professional customer service experience supporting PC, Macintosh, desktop

computing hardware and peripheral equipment – skills must include knowledge of Operating Systems and

configuration, hardware configuration and software installation. OR Associates degree OR two years Technical School training in Computers, Technology, Electronics or a related field.

Additional qualifications
Incumbents will possess good organizational skills as well as good written and oral communication skills.

Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member. Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations. Possess flexibility with workloads to accommodate special projects or requests and high priority orders. Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software). Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level. Must be able to lift seventy five pounds or more. Must be able to distinguish colors.

License or certification
Valid driver’s license

Exemption status
Non-exempt

Compensation Detail
$22.99 – $31.05 / hour

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
80

Schedule details
Monday through Friday 8 am – 5 pm.

Weekend schedule
NA

International Assignment
No

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly City : that provides a highly livable environment for more than 34,000 Mayo staff and students. The City : is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Recruiter
Shelly Weir

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

 

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