IT Endpoint Specialist I in La Crosse

Full-time @Mayo Clinic in Mayo Clinic
  • La Crosse, Wisconsin View on Map
  • Apply Before : January 7, 2023

Job Description

Looking to join family of clinics, hospitals and other health care facilities in La Crosse? Mayo Clinic is hiring Full-Time IT Endpoint Specialist I in La Crosse Wisconsin to provide an unparalleled experience as the most trusted partner for health care.

 

Job Title : IT Endpoint Specialist I

Location : La Crosse, Wisconsin

Job Type : Full-Time

Category: Mayo Clinic

Job ID: 192909BR

 

Job Details :

Be challenged to deliver innovative solutions that will change health care.

City : La Crosse
State : Wisconsin
Department : Information Technology

Description:
Why Mayo Clinic
Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
Collaborates with departmental business units to ensure hardware and software orders are received, configured, scheduled, and installed. Ensure equipment is labeled according to Mayo specifications. Researches, verifies, and documents device specifications according to purchase order and Mayo standards. Works in conjunction with service and business units to relocate equipment as requested by departments. Works independently while providing on-site installation, customer service, and technical installation and/or repair support per department or individual customer requests. Serves as technical and equipment liaison in the field as needed to collaborate with other support services such as Help Desk, Telecommunications, Endpoint Support, Networks, Application Support and Supply Chain. Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base. Maintain inventory of supplies and equipment necessary to complete installations or repair requests. Collaborate with other IT Infrastructure areas to manage parts inventory. Evaluates and processes equipment according to IT Security policy and guidelines. May require overtime and on-call participation.

Qualifications
High School Diploma / GED and 2 years professional customer service experience supporting PC, desktop computing hardware and peripheral equipment – skills must include knowledge of Operating Systems and configuration, hardware configuration and software installation.

OR

Associates degree OR two years Technical School training in Computers, Technology, Electronics or a related field.

Experience supporting Macintosh, telephone and / or network equipment and the associated cabling systems is preferred.

Additional qualifications
Incumbents will possess good organizational skills as well as good written and oral communication skills. Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member. Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations. Possess flexibility with workloads to accommodate special projects or requests and high priority orders. Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software). Must be able to tolerate bending, stooping, kneeling, squatting, and working with arms above shoulder level. Must be able to lift fifty pounds from ground to an upright standing position. Certification in any of the following areas is preferred: A +, Network +, IBM, Dell, Apple, or HP computers (or current Mayo Clinic standard); Zebra, Lexmark, or Hewlett Packard printers (or current Mayo Clinic standard); Microsoft Operating Systems; Apple Operating Systems or associated certifications for specialized equipment support; Avaya Telephone Systems; Cisco; Mayo Quality Academy Bronze level.

License or certification
Valid driver’s license

Exemption status
Non-exempt

Compensation Detail
$26.61 – $35.93 / hour

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
80

Schedule details
Monday through Friday 8am to 5pm

Weekend schedule
Occasional on call or special projects

International Assignment
No

Site description
La Crosse, WI, is a City : of 52,000 with a metro area of 120,000 in the Upper Mississippi River Valley, located between Minneapolis/St. Paul, MN, and Madison, WI. The area offers unlimited, four-season recreational opportunities (biking, golf, hiking the bluffs and cross-country/downhill skiing). We have a great family environment with safe and high-quality schools, including two universities and a technical college. There are sport events, a local symphony orchestra, theaters, children’s museum and a civic center.

Recruiter
Shelly Weir

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

 

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