Manager – IT Service Delivery – Remote in Rochester

Full-time @Mayo Clinic in Mayo Clinic
  • Rochester, Minnesota View on Map
  • Apply Before : April 5, 2023

Job Description

Looking to join family of clinics, hospitals and other health care facilities in Rochester? Mayo Clinic is hiring Full-Time Manager – IT Service Delivery – Remote in Rochester Minnesota to provide an unparalleled experience as the most trusted partner for health care.


Job Title : Manager – IT Service Delivery – Remote

Location : Rochester, Minnesota

Job Type : Full-Time

Category: Mayo Clinic

Job ID: 192883BR


Job Details :

Be challenged to deliver innovative solutions that will change health care.

City : Rochester
State : Minnesota
Department : Information Technology

Why Mayo Clinic
Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
This is a full time remote position within the United States.

The Commercial and Operational Systems section, within the Administrative Applications Division, is seeking a Service Delivery Manager for the Shared Application Services unit. This service delivery manager will lead a unit focused on support and operations for many vended tools and solutions as well as development and operational support for an IVR solution implemented for many call centers and help desks across the enterprise. This service delivery manager will lead a team comprised of developers and analysts located throughout the enterprise, supporting approximately 235, mainly vended applications. This position is responsible for ensuring IT services meet the agreed to customer needs and expectations of the diverse group of customers. The main competency of a Service Delivery Manager centers on the disciplines of operations management. This responsibility includes management and leadership of full application life cycle management.

With the broad number of applications and customers, strong communication and organization skills are critical for success. Core competencies include: strong use of the core IT tools, delegation, multithreaded management abilities, coaching. Understanding of and ability to lead operational IT activities are also key for success in this position.

The IT Service Delivery Manager is responsible for ensuring IT services meet customer needs and expectations as agreed to in the published service catalog or other service offering. The main competency of a Service Delivery Manager centers on the disciplines of operations management and/or delivery of services. This responsibility includes full life cycle management for each service: definition, design, construction and operation, as well as the evolution of service offerings in partnership with stakeholders. IT Service Delivery Managers are responsible for all phases of life cycle management of the service and to ensure continuous improvement efforts are dedicated to delivering high performing, reliable, and consistent operations and developing tech culture based teams while optimizing costs and delivery times. The IT Service Delivery Manager is responsible for standardizing work intake processes, prioritizing work, and all aspects of workforce planning including ensuring direct reports are adequately trained, aligning resources with appropriate assignments and managing team performance. IT Service Delivery Managers provide structure, guidance and support for budget planning and staffing for delivery of service. May serve as Secretary, Assistant Secretary or member of IT for institutional committees.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Bachelor’s degree with 6 years of experience, which includes 2 years of demonstrated leadership experience; Or, Associated Degree with 8 years of experience, which includes 2 years of demonstrated leadership experience and commitment to obtain a Bachelor’s degree within 4 years.
Experienced with committee and consensus-managed, physician-led organization. Other Qualifications: Requires skill in effective decision making and effective consensus management. Strong understanding of finance, business processes, budgeting and human resources development. Excellent verbal and written communication skills. Demonstrated history of continuing education in personnel and administrative processes. Experience with personnel management, resource allocation, coaching and mentoring.

Additional qualifications
Master’s degree preferred with 4 years of experience. Experience working in healthcare technology. Experience with managing both custom developed and vendor-supplied products and services. Some travel may be required in this position.

Exemption status

Compensation Detail
$115,918.40 – $168,084.80 / year

Benefits eligible

Full Time

Hours / Pay period

Schedule details
Monday – Friday 8am – 5pm

Weekend schedule
No weekend schedule required, however would need to support teams for issue handling if on call issues arise.


International Assignment

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly City : that provides a highly livable environment for more than 34,000 Mayo staff and students. The City : is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Ted Keefe

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.


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