Join healthcare leader Kaiser Permanente as IT Service Desk Technican in Corona. Read role and responsibility to apply Kaiser Permanente is careers in Corona California.
Position : IT Service Desk Technican
Location : Corona, California
Job Type : Full-time
The Service Desk is the SPOC (single point of contact) for all technology-related problems. As a (IT Service Desk Technician), you will be responsible for answering the Service Desk phone calls to assist customers by leveraging technology to provide first level IT Support to solve business IT problems. You will be responsible for triaging and escalating un-resolvable problems to the next level. You will ensure compliance with the customers’ technical, quality standards, and procedures by always utilizing exceptional customer service to attain the highest degree of customer satisfaction.
Completes work assignments by following procedures and policies, and using data and resources; collaborating with others to address business problems; adhering to established priorities, deadlines, and expectations; communicating progress and information; occasionally identifying and recommending ways to address improvement opportunities; and escalating issues or risks as appropriate.
Pursues self-development and effective relationships with others by sharing information with coworkers and customers; listening and responding to performance feedback; acknowledging strengths and weaknesses; and adapting to and learning from change, difficulties, and feedback.
Follows procedures for incident escalation and notification to leadership.
Follows standard operating procedures.
Provides first level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
Supports efforts to analyze and prioritize incoming requests and alerts.
Supports troubleshooting efforts in conjunction with customer to identify routine problems.
Escalates routine problems, as necessary, to appropriate resource (e.g., support team, vendor).
Supports tracking and documentation of details of problems, status of service requests, and resolutions.
Reviews information (e.g., procedures, installation, configuration) related to new technology.
Provides the knowledge repository for routine technical support.
Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
Supports the documentation of workarounds for problem records and changes to proactive processes.
Resolves non-complex problems under the guidance of others.
Associate’s degree or equivalent in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum one (1) year IT experience OR Microsoft certification (e.g., A+, MCP, MCSE, etc.) related to IT support.
One (1) year experience writing documentation or standard operating procedures related to IT operations and support.
Primary Location: California,Corona,Corona Data Center Admin
Scheduled Weekly Hours: 40
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee
Job Level: Individual Contributor
Specialty: Operations and Support
Department: KPIT ADMIN – ITO CESM IT SVC DESK – 9601
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Career Tag : Kaiser Permanente Jobs in Corona, Kaiser Permanente career in Corona, Kaiser health jobs in Corona, Healthcare jobs in Corona California, Jobs in Corona California, Corona jobs, Hiring nearby in Corona California
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