IT Service Desk Technican in Corona

Full-time @Kaiser Permanente in Healthcare
  • Corona, California View on Map
  • Apply Before : September 30, 2022

Job Description

Join healthcare leader Kaiser Permanente as IT Service Desk Technican in Corona. Read role and responsibility to apply Kaiser Permanente is careers in Corona California.


Position : IT Service Desk Technican

Location :  Corona, California

Job Type : Full-time

Job details:

The Service Desk is the SPOC (single point of contact) for all technology-related problems.  As a (IT Service Desk Technician), you will be responsible for answering the Service Desk phone calls to assist customers by leveraging technology to provide first level IT Support to solve business IT problems.  You will be responsible for triaging and escalating un-resolvable problems to the next level.  You will ensure compliance with the customers’ technical, quality standards, and procedures by always utilizing exceptional customer service to attain the highest degree of customer satisfaction.

Essential Responsibilities:

Completes work assignments by following procedures and policies, and using data and resources; collaborating with others to address business problems; adhering to established priorities, deadlines, and expectations; communicating progress and information; occasionally identifying and recommending ways to address improvement opportunities; and escalating issues or risks as appropriate.
Pursues self-development and effective relationships with others by sharing information with coworkers and customers; listening and responding to performance feedback; acknowledging strengths and weaknesses; and adapting to and learning from change, difficulties, and feedback.
Follows procedures for incident escalation and notification to leadership.
Follows standard operating procedures.
Provides first level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
Supports efforts to analyze and prioritize incoming requests and alerts.
Supports troubleshooting efforts in conjunction with customer to identify routine problems.
Escalates routine problems, as necessary, to appropriate resource (e.g., support team, vendor).
Supports tracking and documentation of details of problems, status of service requests, and resolutions.
Reviews information (e.g., procedures, installation, configuration) related to new technology.
Provides the knowledge repository for routine technical support.
Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
Supports the documentation of workarounds for problem records and changes to proactive processes.
Resolves non-complex problems under the guidance of others.

Minimum Qualifications:
Associate’s degree or equivalent in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum one (1) year IT experience OR Microsoft certification (e.g., A+, MCP, MCSE, etc.) related to IT support.

Preferred Qualifications:
One (1) year experience writing documentation or standard operating procedures related to IT operations and support.


Other Details

Primary Location: California,Corona,Corona Data Center Admin

Scheduled Weekly Hours: 40

Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM

Working Hours End: 05:00 PM

Job Schedule: Full-time

Job Type: Standard

Employee Status: Regular

Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee

Job Level: Individual Contributor

Specialty: Operations and Support

Department: KPIT ADMIN – ITO CESM IT SVC DESK – 9601

Travel: No

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.


Career Tag :  Kaiser Permanente Jobs in Corona, Kaiser Permanente career in Corona, Kaiser health jobs in Corona, Healthcare jobs in Corona California, Jobs in Corona California, Corona jobs, Hiring nearby in Corona California

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