Customer Service Specialist I in Renton

Full-time @Kaiser Permanente in Healthcare
  • Renton, Washington View on Map
  • Apply Before : September 30, 2022

Job Description

Join healthcare leader Kaiser Permanente as Customer Service Specialist I in Renton. Read role and responsibility to apply Kaiser Permanente is careers in Renton Washington.

 

Position : Customer Service Specialist I

Location :  Renton, Washington

Job Type : Full-time

Job details:

Description:
$3,000 sign-on bonus eligible position!

Resolve complaints and inquires and provide education to members, prospective members, providers, other insurance carriers, agents, brokers, attorneys, employer groups and other member or provider representatives in writing, in person and over the telephone. Health plan related issues may include medical coverage, claims, referrals or eligibility. Delivery system issues may include appointment access, medical center service complaints, physician selection, fee quotes and patient billing issues. Governance issues may be voting member information or consumer governance policies.

Essential Responsibilities:

Responds to health plan, delivery system, and governance inquiries and complaints in writing and over the telephone.
Researches issues. Interact with other departments, physicians or administrators as needed. Resolve or escalate when appropriate.
Identify errors and determine what corrective steps need to be taken to resolve.
Interpret and apply all benefits according to appropriate contract.
Document all interactions in contract tracking system according to regulatory guidelines.

Basic Qualifications:Experience Minimum one (1) years of customer service experience.Education High School Diploma/GEDLicense, Certification, RegistrationN/A
Additional Requirements: Analytical, communication and problem solving skills. Computer skills. Ability to exercise discretion.
Preferred Qualifications: Two (2) years of call center experience in a health care or insurance environment. Associate’s or bachelor’s degree.

 

Other Details

Primary Location: Washington,Renton,Renton Administration – Rainier

Scheduled Weekly Hours: 40

Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM

Working Hours End: 05:00 PM

Job Schedule: Full-time

Job Type: Standard

Employee Status: Regular

Employee Group/Union Affiliation: NUE-WA-04|NUE|Non Union Employee

Job Level: Individual Contributor

Department: Spokane Admin North – HP Mgr_Member Services_HMO – 1130

Travel: No

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

 

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